Shipping policy

Last updated: 4 September 2026

Dispatch and delivery times

We dispatch orders within 2 working days. Standard delivery inside Bulgaria takes 1 to 2 working days after dispatch (this does not apply to made-to-order items or items not held in our warehouse).

Orders placed on a weekend or public holiday are processed on the next working day.

Delivery options and rates — Bulgaria

We ship with Speedy: to a Speedy office, to a Speedy parcel locker, or to your address. The rate is calculated at checkout.

  • Speedy office — €2.05
  • Speedy parcel locker — €2.05
  • To your address — €3.58
  • Free delivery on orders of €100 and over

European Union

We deliver to Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

  • Standard delivery — €7.90
  • Free delivery on orders of €100 and over

Delivery inside the EU usually takes 3 to 7 working days after dispatch, depending on the local carrier.

Outside the EU

We also deliver to Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates, the United Kingdom and the United States.

  • Standard delivery — €16.87, with no free-delivery threshold

Orders shipped outside the EU may attract import duty, VAT or customs handling fees in the destination country. These are payable by the recipient and are not collected by us.

Checking your parcel

You may inspect any item before you pay for it on delivery.

If the courier cannot reach you

If you cannot be reached at the address you gave within the delivery window, or access to it is not possible, Cellova Health Bulgaria is released from its obligation to deliver that order. Write to us and we will arrange a new dispatch.

Wrong address

Check your delivery address before you complete the order. If the address is wrong and the parcel comes back to us, we will resend it once a new delivery charge is paid.

Returns

The 60-day guarantee applies in full: if you are not happy, we refund the price of the product even if the packaging is open or empty. See the Refund policy.

If you return an order because you changed your mind, you pay the cost of the return shipment.

If the product arrived damaged, defective or is the wrong item, we pay the return shipment.

Do not send anything back without confirmation from us first. Unannounced parcels are refused.