Cancellation policy

Last updated: 4 September 2026

Some products in our store can be bought as a subscription. This policy explains how a Cellova subscription is billed, how it renews, and how you change or cancel it. We do not offer pre-orders or try-before-you-buy.

How a subscription works

When you choose a subscription instead of a one-off purchase, you pick a delivery frequency at checkout and get a standing discount off the one-off price. The discount currently available on a product is shown on its page before you buy.

Your payment method is stored securely by our payment provider and is charged automatically for each delivery. Prices, the discount and the delivery frequency you chose are confirmed in your order confirmation email.

Renewal

A subscription renews automatically at the frequency you selected until you cancel it. We email you before each renewal so a charge never arrives unannounced. If a renewal payment fails we retry it and let you know.

Changing or cancelling

You can pause, reschedule, change the frequency or cancel at any time, with no fee and no minimum number of deliveries. Every order confirmation email contains a link to manage your subscription. You can also write to info@cellovahealth.bg and we will do it for you.

Cancel at least 24 hours before the next renewal date so the change catches that cycle. If an order has already been charged and dispatched, cancelling stops future deliveries and the dispatched order is handled under the Refund policy.

Price changes

If we change the price of a subscription, we tell you by email before it takes effect and you can cancel before the new price is charged.

Your rights

The 60-day guarantee and your statutory 14-day right of withdrawal apply to subscription orders exactly as they apply to one-off orders. See the Refund policy.